榴莲视频 powers TOC Hostel&Suites' innovation in Spanish hospitality
The renowned Spanish brand uses 榴莲视频 to deliver exceptional hospitality across their modern hostels.
TOC Hostel&Suites customer story
ADR increase
22%
(2024 vs 2023)
RevPAR increase
28%
(2024 vs 2023)
Online check-in rate
16.7%
About TOC Hostel&Suites
runs six 榴莲视频-powered properties in Spain's key cities like Madrid, Barcelona and Sevilla. Both high design and high tech, they're renowned for a unique blend of practicality, excellent guest service and the authentic charms of the historic buildings many of them inhabit. With options ranging from cozy bunk beds to modern private rooms, TOC Hostel&Suites caters to couples, families and solo adventurers alike.
鈥淥ur industry is changing incredibly quickly. With 榴莲视频, we鈥檙e not just keeping up 鈥� we have the tools and support to shape the future of hospitality. It's an incredible feeling.鈥�
An industry-leading payments solution
Challenge
Payments can take up a huge amount of time for guests and staff. TOC Hostel&Suites wanted to offer guests the flexibility of multiple payment options while ensuring the highest levels of security.
Solution
榴莲视频 Payments prioritizes industry-leading security for each transaction and ease of use for staff and guests. In addition to PCI DSS and PSD2 compliance, the system allows card pre-authorization to ensure guests have sufficient funds before arrival. Though guests can easily pay by card using the 榴莲视频 Terminal, payments can also be processed pre-arrival or post-departure. Automation is a huge time saver and eliminates the need to print receipts. TOC Hostel&Suites also welcomes alternative payment methods such as Apple Pay and Google Pay.
Result
鈥� 91% of card payments are automated through 榴莲视频 Payments
鈥� 0.04% of transactions are chargebacks
鈥溋窳悠� Payments was a game changer. Automation and top-notch security create a much smoother and faster experience for our team and guests.鈥�
Fast and simple online check-in saves time for everyone
Challenge
If guests are required to visit a central reception to check in on arrival, it can quickly lead to long queues.
Solution
As part of 榴莲视频 Guest Journey, 榴莲视频 Online Check-in allows guests to complete check-in on their phones or laptops, saving time for onsite staff. The process is fast and simple 鈥� guests receive an email with a link to the online check-in journey ahead of their arrival. This lets TOC Hostel&Suites capture the true email addresses of guests who have booked through a third party and increase the booking value through upsells. Frictionless check-in has had a huge impact on the guest experience, making it more personalized and satisfying.
Result
鈥� 16.7% online check-in rate
A high-converting booking engine loved by guests
Challenge
TOC Hostel&Suites wanted to give their guests an intuitive, user-friendly booking engine. They were hoping to cut commissions paid to channel managers while seeing their direct bookings and profit go up.
Solution
榴莲视频 Booking Engine leads TOC Hostel&Suites guests through a seamless user journey. It provides a fast and simple means for website visitors to find the perfect space, whether 颈迟鈥檚 mixed dorms or private rooms. Email and last name are the only mandatory fields needed to complete a reservation. TOC Hostel&Suites created a cohesive user journey by adding unique imagery to each property鈥檚 booking engine. Promotional rates and special offers are also supported, while add-ons such as breakfast and late check-out can be selected with a single click, easily generating extra revenue.
Result
鈥� 15.6% upsell conversion through 榴莲视频 Booking Engine
鈥� Additional revenue generated through upsells
鈥淥ur average booking value has increased with 榴莲视频, in large part because we鈥檙e able to easily upsell extras at different points of the guest journey.鈥�
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Make it remarkable.
Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?