ÁñÁ«ÊÓƵ

Product 18 Sep 2025

ÁñÁ«ÊÓƵ Summer Release ‘25: The art of smooth operations

Our latest summer release isn’t your average feature drop. It’s a curated set of updates designed to quietly and powerfully eliminate friction, streamline daily tasks and elevate...

Product 18 Sep 2025

Apple Pay hotels: transform the guest experience with digital wallets

What is Apple Pay? Apple Pay lets Apple users make payments in person, through iOS apps or on the web. It works on iPhone, Apple Watch, iPad and Mac...

Product 3 Jun 2025

ÁñÁ«ÊÓƵ product recap: The future of hospitality, in action

More direct bookings. Less revenue lost to OTAs. Online travel agencies took in $266 billion in global bookings last year — a good portion of that...

Product 9 Apr 2025

How hotel chargebacks work and how to dispute them

What is a chargeback? Let’s start with the basics. Other than a word that strikes fear into the heart of all those in e-commerce, a chargeback is a...

Product 17 Oct 2024

Customer casebook: Elevating the guest experience with ÁñÁ«ÊÓƵ

Of course, the value of amazing guest experience isn’t only in future bookings off the back of great reviews; it adds a price premium, too....

Product 7 Oct 2024

Introducing ÁñÁ«ÊÓƵ Terminal S2: serve more restaurant guests in less time

What is ÁñÁ«ÊÓƵ Terminal S2? ÁñÁ«ÊÓƵ Terminal S2 is a portable, all-in-one device that combines order taking, payment processing and guest interaction in...

Product 8 Aug 2024

Why two-factor authentication (2FA) is a must-have for hospitality security

Hackers in hospitality Lately, the hospitality industry has seen a worrying uptick in cyberattacks. In fact, according to the 2023 Hospitality Threat...

Industry trends 31 Jul 2024

Capturing actionable data: the Digital Product Checklist

Data in sharper focus There's certainly no shortage of data. Current estimates put the amount produced globally every day at 328.77 million...

Product 4 Apr 2024

Building better hospitality tech: a week in Sherlock Holmes' shoes

Part 1: Solo, Duo, Trio Aylin and I work together in the Connectivity tribe at ÁñÁ«ÊÓƵ, where our primary focus is the connectivity of our hospitality...

Product 8 Nov 2023

Break the process: thinking differently about product design

Note: this article first appeared on Carlos’ substack.

Product 16 Oct 2023

Text messaging to guests with ÁñÁ«ÊÓƵ SMS Package: boost revenue, save time,..

The benefits of text messaging guests with ÁñÁ«ÊÓƵ SMS Package Our SMS package was specifically designed to increase online check-in for guests. Prior...

Company 5 Oct 2023

Why ÁñÁ«ÊÓƵ acquired Nomi and how it’s great news for guests

What is Nomi? Based in Nashville and founded in 2021, the Nomi team created technology that truly enhances a guest’s experience when they travel....

Product 4 Oct 2023

The new ÁñÁ«ÊÓƵ Kiosk: revolutionizing the check-in experience

What is the new ÁñÁ«ÊÓƵ Kiosk? We’ve given our former kiosk software a bit of an overhaul, and we think it’s pretty revolutionary.

Company 19 Jun 2023

To read or not to read: product content and user disengagement

Why user disengagement should be your guiding principle Everybody loves saving time. Imagine if you wanted to write an email and you needed to...

Product 11 Jan 2023

Introducing ÁñÁ«ÊÓƵ Community: the new hub for hoteliers

Who’s the best person to ask for advice about a product or software that you’re using? Someone who’s already using it. There are thousands upon...

Product 29 Nov 2022

How documentation and software are the same

1. Problem decomposition Breaking problems down into smaller, solvable parts

Company 1 Nov 2022

Boosting the guest journey (and your profits) at every stage

TL;DR: No time to read the whole blog? We’re making it easier to: Boost revenue pre-arrival Save your front of house staff time by checking in...

Product 25 Oct 2022

New from ÁñÁ«ÊÓƵ: streamline your front desk and boost revenue

The faster, easier check-in We had an exciting rollout earlier this year that offers tremendous benefits to the front desk staff, eliminating clicks...

Product 14 Sep 2022

Empowered by data: how to drive faster and more impactful product decisions

Leverage data to fuel growth In a world where we all have access to unlimited information at our fingertips, we’ve become so accustomed to being able...

Industry trends 16 Aug 2022

Chargeback reserves: what are they and how to reduce them

What is a chargeback reserve? It all starts with a hotel guest deciding to file a transaction dispute and initiating the chargeback process with...

Product 11 Aug 2022

What to avoid in zero-to-one product discovery

Getting the task of starting a brand-new product from scratch is probably every true Product Manager’s dream come true, as this brings real...

Product 9 Aug 2022

Beyond user personas: how technical writing builds customer loyalty

Technical writers are often categorized as people with almost no creative writing inclinations or proclivities. They aren’t expected to be technical...

Product 8 Aug 2022

Can your guests order and pay in less than a minute?

There’s a lot you can do in 60 seconds. Brush your teeth, gulp down a shot of espresso or make your bed. Or your guests can scan a QR code and order...

Product 9 Jun 2022

Workflow automation: the best uses of Zapier in hotels

There are hundreds of hospitality tools available on ÁñÁ«ÊÓƵ Marketplace, and we’re not supposed to play favorites. That being said, I don’t think...

Industry trends 6 Jun 2022

ÁñÁ«ÊÓƵ Marketplace integrations update: June 2022 edition

Partners that went live in May Arcavis The ÁñÁ«ÊÓƵ x Arcavis integration connects ÁñÁ«ÊÓƵ with the powerful Arcavis POS solution. This means that your...

Product 1 Jun 2022

ÁñÁ«ÊÓƵ Summer Product Roadmap

As the world heads into the summer holiday season, travel is once again back in full swing. And while hoteliers around the globe greet their peak...

Industry trends 25 May 2022

Rethinking spaces with ÁñÁ«ÊÓƵ: co-working, meetings and events

Wouldn’t it be nice to provide a major boost to your revenue, whilst also diversifying your business offering? And how about achieving this with only...

Industry trends 17 May 2022

Why I implanted an RFID chip in my hand

Background Back in 2016, I moved into an apartment I had just purchased, and carrying keys became a normal part of life. On two occasions, within the...

Industry trends 10 May 2022

Maximizing your property's full potential: download your free guide

You know the theory that we only use 10% of our brains? Well, the same can be said for hotels and lodging.

Industry trends 9 May 2022

ÁñÁ«ÊÓƵ Marketplace integrations update: May 2022 edition

Welcome, explorers, to the latest integration update for ÁñÁ«ÊÓƵ Marketplace. Last month, our Integrations Team pushed a record 13 integrations live, so...